Billing Specialist

  • Fairbanks
  • This position has been filled

POSITION TITLE: Billing Specialist

TYPE OF POSITION: Full Time, non-exempt, hourly

REPORTS TO: Office Manager


SALARY: Range B, dependent on experience and education

JOB SUMMARY: Responsible for performing a range of administrative duties, including customer service related tasks.  Provides support to ACCA Board, Executive Director, Finance Director and program staff.


  • High School Diploma or GED. Preference given to candidates with a technical school certificate or Associates degree in an administrative related field.
  • Minimum of one year administrative experience in a professional office setting. Work experiences in related positions may be substituted, with demonstrated ability to perform required job duties.
  • Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
  • Proficient with computer skills in generally used office software programs and facility in learning new software programs.


  • Experience with children and/or adults and families in the field of disabilities or special education.
  • One year experience with medical and/or behavioral health billing.


1. General administrative duties (shared w/ Administrative team)

  • Answer telephones and direct calls to appropriate staff
  • Greet visitors to agency
  • Open and close the agency
  • File or upload documentation for ACCA Programs
  • Distribute mail
  • Receive/Send/Distribute Faxes
  • Assist with information and referral requests from the public or staff

2. Administrative supports to Agency and Programs (shared w/ Administrative team)

  • Maintain monthly and annual calendars for agency and calendars for room scheduling.
  • Maintain proficiency in the operation of all equipment
  • Provide supports for meetings, trainings, fundraisers and agency events.
  • Assist team with development and maintenance of the Electronic Health Record system to ensure providers can use it efficiently and effectively, while maintaining client data accuracy.
  • All Staff meeting minutes
  • Tracking and ordering of supplies as identified including agency forms.
  • Process records requests following ACCA policies and procedures

3. Records Billing

  • Prepare and process insurance claims and service bills for assigned billable clients.
  • Maintain client files including insurance information, diagnosis, service, billing and correspondence records for all billable clients.
  • Request prescriptions and client medical records from outside agencies when requested by ACCA staff.
  • Request service authorizations, when required by payers, for clients requiring therapy.
  • Maintain cash receipts log.
  • Report total amount billed and payments received to Finance Director monthly and quarterly.
  • Credential therapists with billing agencies
  • Track payment activity on all billable clients and follow up to ensure timely payments.
  • Inform clients of fee reduction and fee waiver policies when necessary.
  • When possible, attend payer seminars for training and updates.

4. Maintain Loan Closet Equipment

  • Maintain and update excel data base of Loan Closet transactions
  • Contact clients via phone or email to coordinate equipment returns
  • Maintain waitlist for equipment and contact clients as equipment becomes available
  • Process payments and refunds for equipment deposits
  • Clean loan closet equipment when items are returned

5. Data Entry Duties As Needed

  • Assist in development and maintenance of data entry system structure for programs
  • Communicate directly with staff in partnership with supervisors regarding data entry procedures and needs.
  • Assist in tracking information for ongoing and quarterly data reporting to the State of Alaska or other agencies programs report to.

6. General ACCA staff activities include:

Demonstrate computer literacy to be self-sufficient in:

  • Proficient technology use with a wide range of platforms and devices;
  • Internet skills and safe internet practices;
  • Utilization of agency technology systems;
  • Ensuring compliance with agency electronics compliance policies.

Complete administrative paperwork including, but not limited to:

  • Mileage/travel expenses;
  • Time tracking and leave requests;
  • Documentation of training;
  • Purchase order requests or other agency documentation.

7. Practice professional work habits including dependability, ethical practices, ethical communication, adherence to personnel policies and procedures, effective time management, independence, teamwork and responsibility. Maintain positive working relationships with co-workers and community members.

8. Pursue professional growth opportunities and training as funding and time allows.

9. Other duties may be assigned.

WORK ENVIRONMENT AND PHYSICAL EFFORT:  General office environment.  Conditions are pleasant, clean and professional where accidents/hazards are negligible.   Requires use of computer, fax, copier and other relevant office equipment of software.  Clear diction, listening skills and appropriate professional office and telephone etiquette are necessary for effective communication with staff and public. May be exposed to illness-causing bacteria and viruses.  Occasional required travel in employee’s own insured automobile including access to federal installations which require a Real ID or Passport. 


  1. Ability to complete the State of Alaska Background Check requirements.
  2. Working hours Monday – Friday, 8:30-4:30

Equal Employment and Opportunity Statement: ACCA, Inc. is committed to the policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status.


Rev. 2/2024